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Booking Refunds for Team Members

Need to confirm whether a cancelled booking has been refunded? Follow these easy steps via the Upflex Portal (Web):

For Corporate Admins & Team Admins only - view refund status of your team members

šŸ” Step-by-Step: Check Refund Status

1ļøāƒ£ On the Upflex Portal (web) click on All Bookings in the left-hand navigation menu.

2ļøāƒ£ In the bookings view, select the Cancelled tab to display all cancelled bookings.

3ļøāƒ£ Use the Search or Filter option at the top to narrow results by a specific user.

4ļøāƒ£ Scroll horizontally to find the Status column.
If a booking was refunded, it will be marked as Cancelled (Refunded).

šŸ’” Keep in Mind

  • Refunds may take up to 48h to be processed.

  • If you're unsure whether a refund has been fully processed, please contact [email protected] for assistance.

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