User Adoption Report
The User Adoption report is your go-to tool for understanding how many employees are using Upflex, how often they book, and how engaged they are across the organization.
Use this report to answer questions like:
How many employees have started using Upflex?
Who books regularly, and who never books at all?
What is the cost per seat and average booking value by team, department, or cost center?
Which groups are highly engaged, and where is there room to increase adoption?
Setting the Date Range
At the top of the report, you can set your date range (for example, “This year”).
Results such as one-time bookers are defined as people who have booked once in the date range you choose.
User Status Snapshot
The first section at the top gives you a snapshot of your user base, broken down by status:
Pending users
Users whose invitations have been created but not yet sent.
This is not common, but can happen if you’re planning a rollout to a new team.
Invited users
Users who have been sent an invitation to join.
Activated users
Users who have accepted their invite, joined, and are active.
Deactivated users
Users who no longer have active access.
Total users
The total number of users included in the report.
This snapshot gives you a clear picture of overall adoption at a glance—how many people you’ve reached and how many are active.
Bookers vs Non-Bookers
Next, the report focuses on how users are engaging with Upflex.
You’ll see:
One-time bookers
Users who made exactly one booking during the selected time period.
Repeat bookers
Users who made multiple bookings during the time period.
A higher number of repeat bookers is a strong sign of healthy adoption and ongoing value.
Non-bookers
Users who have access but haven’t made any bookings in the selected period.
Non-attendees
Users who haven’t attended any bookings at all, either as bookers or as guests.
This section helps you quickly:
See whether people are just trying the product once or using it regularly.
Identify groups that might need more communication, training, or encouragement to start booking.
Tip: A short date range (like one week) may naturally show more “one-time bookers,” even if those people normally book several times per month. Always interpret this section in the context of your selected date range.
Attendees by Space Type
The Attendees by space type section shows how many people have attended bookings in different space types, such as:
Meeting rooms
Private offices
This includes:
The booker, and
Any guests added to the booking.
Because guests (like clients or external partners) can be added:
These counts may be higher than your total number of employees.
This is normal when teams invite clients or partners to meetings.
Important note:
This data only includes attendees that have been entered into the system by the booker.
If guests are not added, they won’t be counted, so encourage employees to add attendees to keep your data accurate.
This section helps you see who is actively using different types of spaces, not just who is booking them.
Bookers vs Attendees by Space Type
The next chart lets you switch between:
Bookers – people who create the bookings.
Attendees – people who join the bookings (as bookers or invited guests).
For attendees, you’ll typically only see data for space types where guests can be added, such as meeting rooms and private offices.
Switching back to bookers, you might see patterns like:
A few people who booked a desk only once this year.
Most bookers making multiple bookings over the year.
This view helps you understand:
Which space types are popular for booking vs attending.
Whether usage is concentrated among a few heavy users or more evenly spread out.
User Adoption Chart (by Team, Department, etc.)
The User adoption chart is one of the most powerful parts of the report.
You can view data by:
Cost center
Department
Space type
Team
For each group, you’ll see:
Number of one-time bookers
Number of repeat bookers
Number of attendees
Number of non-bookers
This helps you quickly spot:
Groups that are fully engaged (high repeat bookers and attendees, low non-bookers).
Groups that may need onboarding, communication, or training (high non-bookers, low attendees).
You can use this section to prioritize where to focus adoption efforts.
Booking Trends: Bookers vs Attendees Over Time
The booking trends section focuses on meeting rooms and private offices, showing how:
Bookers and
Attendees
change over time (e.g., month by month).
Example:
You might see 10 bookers in June but 26 attendees.
This means employees are adding guests to their bookings, which is great for:
Understanding true workspace usage
Getting a more accurate cost per user or cost per attendee
Encourage employees to always add guests and attendees to bookings:
It improves the accuracy of your adoption and engagement metrics.
It gives finance and leadership a clearer view of how spaces are being used.
Custom Multi-Dimension Adoption View
This next section is highly customizable and often one of the most insightful.
You can choose:
Primary, secondary, and third dimension
Examples:Company → Department → Team
Department → Team → User
Team → User
A metric to view, such as:
Attendees
Bookers
Bookings
Cost per attendee
Cost per seat
Total spend
This lets you build views like:
Number of bookings per team, then broken down by user.
Total spend by department, then by team.
Cost per seat for each department, then by team or user.
Because you control the dimensions and metrics, you can tailor this section to the exact adoption questions you need to answer.
Booking Details Table
At the bottom of the report, you’ll find the Booking details table—a comprehensive, line-by-line list of all bookings included in your filters.
For each booking, you can see:
Who booked the space
Which space and location were booked
Team, department, and cost center
Booking status
Date and duration
Spend and payment details
You can:
Sort the table by any column (e.g., highest spend, most recent bookings, specific team).
Export the data (typically to Excel) for:
Finance reporting
Reconciliation
Deeper analysis outside the platform
This table ties everything together, giving you full visibility into user activity and engagement.
When to Use the User Adoption Report
Use the User Adoption report when you want to:
See how many employees have activated and are using Upflex.
Identify one-time vs repeat bookers.
Understand which teams, departments, or cost centers are most engaged.
Track bookers and attendees across meeting rooms and private offices.
Analyze cost per seat, cost per attendee, and total spend alongside usage.
Find opportunities to increase adoption in underutilized teams or regions.
It’s an essential tool for understanding who is active, who books regularly, and where there’s room to grow Upflex usage across your organization.