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IWG Cancellation Policy

Find out when you can cancel or modify a booking for an IWG space and the associated fees.

Updated over 2 weeks ago

Before completing your reservation, please carefully review the IWG cancellation policy. By clicking Book, you agree to the Terms of Use governing the space you are reserving. The cancellation and refund rules differ based on the type of space booked:

Desks:

  • βœ… Full Refund: Cancel 24 hours or more before the reservation start time.

  • ❌ No Refund: Cancel less than 24 hours before the start time.

Modifications:

You will not receive a refund if you modify your reservation less than 24 hours before the start time in a way that reduces the cost. This includes:

  • Shortening your reservation

  • Rescheduling to a later time

  • Any other cost-reducing change

Meeting Rooms & Private Offices:

  • βœ… Full Refund: Cancel 10 days or more before the reservation start time.

  • πŸŒ“ 50% Refund: Cancel between 5–9 days before the start time.

  • ❌ No Refund: Cancel less than 5 days before the start time.

Modifications:

You will not receive a full refund for modifications made less than 10 days before the start time that reduce the reservation cost. This includes:

  • Shortening the duration

  • Rescheduling to a later time

  • Any cost-reducing change

Please make sure to review the full Cancellation Policy prior to booking.

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