If you’re being asked to add a credit card when you have a corporate pool for payments, while trying to book a space, review the common reasons and steps below:
1️⃣ Have You Exceeded Your Monthly Budget?
Check your usage limits:
Go to My Balance to confirm if you have enough budget left for the month.
Action: If you’ve run out of budget, reach out to your corporate admin to request an adjustment.
2️⃣ Do You Have Permission to Book the Type of Space?
Check space type limits:
Go to Profile > Flex Spaces and review your usage limits to confirm that you’re allowed to book the specific space type (e.g., meeting room, desk, private office).
Action: If you do not have permission for the space you wish to book,, ask your corporate admin to update your access.
3️⃣ Do You Have Permission for the Specific Space?
Check space access:
Go to Profile > Flex Spaces > Network Access and click View to confirm that the space you’re trying to book is listed as prea-pproved. If you do not see a list, this means your network access has not been restricted — so this is not the issue preventing your booking.
Action: If the space is not pre-approved, ask your corporate admin to add this space to your access list.
4️⃣ Is There Enough Pool Fund Balance?
Check the pool balance:
Contact your corporate admin to confirm if the company pool has enough funds available for your booking.
Action: Not sure who your corporate admin is? Let us know and we’ll help you find out.
⚠️ Common Booking Errors
❌ “Requested time is outside of the 30-day booking window”
This means the space can only be booked within 30 days of the desired date.
✅ Try booking closer to your desired date, when it's within the available window.
❌ “Hours requested are outside of the location’s operating hours”
Your booking falls outside of the space’s available hours.
✅ Adjust your booking times so that it falls within the space’s operating hours when staff are available.
❌ “Space unavailable”
The space is now fully booked and cannot proceed with your reservation
✅ Choose an alternative room within the space or a new space. Try booking as far in advance as possible to avoid disappointment.
💡 Still Need Help?
If you’re still experiencing issues, Contact [email protected] and we’ll be happy to help!