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Troubleshoot Booking Issues

This article will help you to identify and troubleshoot some common booking issues you may encounter

Updated over a week ago

If you’re being asked to add a credit card when you have a corporate pool for payments, while trying to book a space, review the common reasons and steps below:

1️⃣ Have You Exceeded Your Monthly Budget?

  • Check your usage limits:
    Go to My Balance to confirm if you have enough budget left for the month.

  • Action: If you’ve run out of budget, reach out to your corporate admin to request an adjustment.


2️⃣ Do You Have Permission to Book the Type of Space?

  • Check space type limits:
    Go to Profile > Flex Spaces and review your usage limits to confirm that you’re allowed to book the specific space type (e.g., meeting room, desk, private office).

  • Action: If you do not have permission for the space you wish to book,, ask your corporate admin to update your access.


3️⃣ Do You Have Permission for the Specific Space?

  • Check space access:
    Go to Profile > Flex Spaces > Network Access and click View to confirm that the space you’re trying to book is listed as prea-pproved. If you do not see a list, this means your network access has not been restricted — so this is not the issue preventing your booking.

  • Action: If the space is not pre-approved, ask your corporate admin to add this space to your access list.


4️⃣ Is There Enough Pool Fund Balance?

  • Check the pool balance:
    Contact your corporate admin to confirm if the company pool has enough funds available for your booking.

  • Action: Not sure who your corporate admin is? Let us know and we’ll help you find out.


⚠️ Common Booking Errors

❌ “Requested time is outside of the 30-day booking window”

This means the space can only be booked within 30 days of the desired date.

✅ Try booking closer to your desired date, when it's within the available window.

❌ “Hours requested are outside of the location’s operating hours”

Your booking falls outside of the space’s available hours.

✅ Adjust your booking times so that it falls within the space’s operating hours when staff are available.

❌ “Space unavailable”

The space is now fully booked and cannot proceed with your reservation

✅ Choose an alternative room within the space or a new space. Try booking as far in advance as possible to avoid disappointment.


💡 Still Need Help?

If you’re still experiencing issues, Contact [email protected] and we’ll be happy to help!

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