If you’re having trouble making a booking, don’t worry — let’s go through a few quick checks to get you back on track.
👤 Start by Checking Your Own Account
Confirm you have permission to book the space type (e.g., desk, meeting room, private office, airport lounge).
Confirm that you or your team have enough balance to make the booking.
Go to My Balance on the portal to review your available credits.
If you’re unsure about your access or balance, check with your Admin for confirmation.
⚠️ Getting an Error Message?
Ensure you’re booking within the location’s opening hours.
For WeWork spaces, bookings can’t be made more than 30 days in advance.
Confirm you have permission for the space type and enough balance (check My Balance on the portal).
Does your pool have enough funds remaining? If not, reach out to your Admin to request a top-up.
📍 Can’t See Any Locations or Spaces?
Check your date and time — you might be searching outside opening hours.
Try a different space type (some spaces on the network only offer certain types, such as meeting rooms).
Check with your Admin to ensure your network access isn’t restricted to specific locations or regions.
🔑 Can’t Access the Portal?
Have you received an invitation to join Upflex? If not, check with your Admin.
Refresh the page or restart the app.
Try a different browser or device.
If using the app, switch to the web version.
Clear cache and cookies, then try again.
💡 Still Can’t Book?
If none of the above resolves your issue, please send us a few details so our team can help quickly.
📸 Attach screenshot(s) showing:
Workspace name and location
Date/time and space type
Any error messages displayed
Our team will review your screenshots and respond with an update as soon as possible.
💬 Need more help?
Contact [email protected], and we’ll be happy to assist you further.