How do team assignments in Upflex impact search and booking functionalities, and how can issues be resolved?
Overview of Team Assignments in Upflex
Team assignments in the Upflex app and website play a crucial role in determining the functionalities and permissions available to users. If assigned to an incorrect team within your company’s account, you may face limitations in accessing features like searching for workspaces, viewing locations on the map, or booking.
Common Issues Caused by Incorrect Team Assignments
Limited Search Capabilities: - If incorrectly assigned to the wrong team, you may not be able to search across all workspace locations in a specific city, such as Edinburgh. This issue arises because access to networks and locations is restricted based on the team to which you are assigned.
Map and Location Visibility Issues: - When your company uses a curated network, being part of the wrong team in Upflex can result in locations not appearing on the map or search results. This directly impacts your ability to view and book workspaces in your desired city.
Steps to Resolve Team Assignment Issues
To address issues related to incorrect team assignments:
Contact Your Company Admin: - Only the company admin has the ability to modify team assignments in Upflex. Contact your admin and request them to verify or update your team assignment.
Admin Action Required: - The company admin can log in to the Upflex dashboard and move you to the correct team associated with your corporate account.
Verify Your Access: - Once reassigned, check your app or website to ensure search capabilities and location visibility are restored.
Note: The Upflex support team cannot directly change user permissions or team assignments. All changes must be initiated by your company’s admin.
Tips to Avoid Team Assignment Issues
Proactive Communication: Ensure your company admin assigns you to the correct team when setting up your account.
Regular Verification: Periodically confirm your assignment, especially if you notice any limitations in your app.
Collaborate with Admins: Work with your company’s admin to address any doubts or to make necessary updates quickly.
Understanding how team assignments affect your Upflex experience can prevent disruptions and improve usage. Ensure clear communication with your company admin to make the most of your access to workspaces.