If you need to cancel your booking, please review the cancellation policy to avoid unexpected charges.
This article will explain:
Cancellation Policy and Where to find it
How to Cancel a Booking
Cancelling Multi-Day or Recurring Bookings
1. Cancellation Policy and Where to find it
Upflex Cancellation Policy (applies to All Desks & Some Meeting Rooms & Private Offices)
Cancellations made less than 24 hours before the start time will not receive a refund.
Modifying Your Reservation: You will not receive a refund if you make certain modifications to your reservation less than 24 hours before the start time. These modifications include shortening the duration of your reservation, rescheduling your reservation start time to a later time, or making any other modification that would reduce the reservation cost.
Custom Cancellation Policies (applies to Some Meeting Rooms & Private Offices)
Some spaces have their own policies—please review before booking.
Cancellations outside the allowed window may be fully charged, even if unused.
Where to Find the Cancellation Policy
✅ Before confirming a booking – Displayed above the amount due.
✅ Confirmation email – Includes the space’s cancellation policy.
✅ My Reservations at top of portal dashboard – Select a booking to view its policy.
2. How to Cancel a Booking
Click Reservations on the web or app.
Select the upcoming booking you want to amend and click Cancel.
Select Yes, Cancel when prompted to confirm
3. Cancelling multi day or recurring bookings
You must cancel each individual booking separately:
Click Reservations on the web or app.
Select the upcoming booking you want to amend and click Cancel.
Select Yes, Cancel when prompted to confirm.
Repeat for all bookings to be cancelled.